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Terms Conditions You Agree to When You Open Your Account

These terms govern your use of tk99 radio — from account registration and wallet deposits through bKash, Nagad and Rocket, to game play, withdrawals and closure.

Account eligibilityPayment termsGame rulesWithdrawal processDispute resolution

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PLATFORM INTEGRITY

How We Protect Your Account and Honour Our Commitments

tk99 radio operates under a clear set of obligations designed to protect your account, keep your funds secure and ensure every game round is fair. We encrypt your login credentials and payment data, verify your identity before processing withdrawals, publish game rules from every provider we host, and maintain an auditable record of deposits, bets and payouts. When we update these terms or introduce new account features, we notify you in advance so you can review the changes before they take effect.

Account Security We hash your password, require OTP confirmation for withdrawals, and lock your account after repeated failed login attempts. You control session timeouts and can enable two-factor authentication from your profile settings.

Fair Game Rules Every slot, live table and sportsbook market on tk99 radio runs on certified software from Pragmatic Play, PG Soft, Evolution and other licensed studios. We publish RTP data where the provider exposes it and never alter outcomes.

Payment Verification Deposits via bKash, Nagad and Rocket appear in your wallet once the payment gateway confirms the transaction. Withdrawals require identity checks — we ask for a phone-number match and may request a photo ID for first-time cashouts.

Terms Updates When we revise these terms, we email you a summary of the changes and highlight any new obligations. Continued use of your account after the notice period means you accept the updated terms in full.

How We Operate and Where Our Terms Apply

tk99 radio Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

tk99 radio operates as a mobile-first gaming platform built for Bangladesh, and these terms form the binding agreement between you and us the moment you complete registration. Access depends on your local law and eligible regions — we do not guarantee service in jurisdictions where online

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gaming is restricted or prohibited, and it remains your responsibility to confirm that your participation complies with the regulations that apply to you. We reserve the right to suspend or close accounts opened from ineligible territories. Your deposits via bKash, Nagad and Rocket are processed through
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secure local payment rails, and we apply standard anti-fraud and identity-verification checks before approving withdrawals. Game outcomes on our slot, live casino and sportsbook offerings are governed by the rules published by each provider — Pragmatic Play, PG Soft, Evolution and others — and we do
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not alter RTPs or results. Bonuses, promotions and loyalty rewards carry their own terms, which we publish in your account dashboard; claiming any offer means you accept those conditions in full. By continuing to use tk99 radio, you agree to receive updates to these terms by
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email or in-app notification, and continued play after an update constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us About Terms or Account Issues

If you have questions about these terms, need clarification on account rules, or want to raise a dispute, our support team is here to help. Contact us through live chat for instant responses during peak hours, or send an email for detailed queries that require documentation review. We aim to resolve terms-related questions within one business day and keep a record of every exchange for your reference.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page — our team can walk you through account obligations, payment terms and eligibility rules in real time, and escalate complex cases to our compliance desk.

Email Support

Send your query to our support address with your registered phone number or account ID. We handle terms questions, withdrawal disputes and account-closure requests through this channel, with full audit trails.

Help Centre

Browse our policy library for quick answers on age verification, jurisdiction restrictions, bonus wagering rules and responsible-play tools — each article links to the relevant section of these terms.

What Players Ask About Our Terms & Conditions

You must be of legal age in your jurisdiction and reside in a region where online gaming is permitted. We verify your phone number during registration and may request additional identity documents before approving your first withdrawal.

Access depends on your local law and eligible regions. If we detect that you registered from a restricted territory, we will close your account and return any remaining balance to your verified payment method, minus processing fees.

Yes — withdrawals return to the same wallet you used for deposit, after identity and phone-number verification. First-time cashouts may take up to two business days while we complete our checks; repeat withdrawals clear faster once your account is verified.

Every bonus carries wagering requirements, game restrictions and expiry deadlines published in your account dashboard. You must meet those conditions before converting bonus funds to withdrawable cash, and breaking the rules forfeits the bonus and any winnings derived from it.

Email our support team with your account ID and request permanent closure. We will process any pending withdrawals, return your verified balance, and deactivate your login within three business days. You can reopen later by contacting support, subject to eligibility review.

Contact our support team immediately with the round ID and a description of the issue. We review the server log from the game provider, compare it against your bet history, and respond with our findings within 48 hours. Provider decisions on certified game rounds are final.

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