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How We Handle Your Account Information

We collect what we need to verify your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what data we hold, how we use it, and how you can request changes or deletion.

Account verificationPayment processingSecure wallet handlingDeletion rightsContact paths
tk99 radio How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct an error, or request deletion, the support channels below handle privacy requests. Email and live chat are the fastest paths; we aim to respond to privacy queries within two business days.

Team online

Live Chat

Open the chat icon in the footer for instant privacy help. Our team walks you through data requests, deletion steps and wallet verification questions in real time.

Email Support

Send your privacy request to our support email with your account mobile number. We reply within two business days and confirm next steps for data access or deletion.

Account Settings

Log in and visit account settings to review stored details, update your mobile number, or download a copy of your transaction history and personal data snapshot.

DATA PRACTICES

How We Protect and Use Your Information

We built tk99 radio around mobile wallet deposits and quick account verification, so data handling has to be practical and transparent. Below are the four areas visitors ask about most: what we collect, how we secure it, how long we keep it, and who can see it.

What We Collect

Your mobile number for login, bKash or Nagad or Rocket wallet references for deposits, device identifiers to prevent duplicate accounts, and IP address to check regional eligibility. We do not ask for national ID or physical address unless withdrawal verification requires it.

Account Security

We encrypt wallet transaction references in transit and at rest. Login uses OTP sent to your mobile. Device fingerprints flag unusual access patterns. We do not store your bKash or Nagad PIN; wallet authentication happens on the provider side.

Data Retention

Account details and transaction logs are kept while your account is active, plus the period required for financial record-keeping. Closed accounts are archived after ninety days unless a dispute or legal hold requires longer retention. You can request deletion through support.

Third-Party Sharing

We share transaction references with bKash, Nagad and Rocket to confirm deposits, and with game providers to log bet and payout events. We do not sell data to advertisers or marketing platforms. Law enforcement requests are handled only where legally required.

Common Privacy Questions

We collect your mobile number for login and OTP verification, device identifiers to prevent duplicate accounts, and IP address to check regional eligibility. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and confirmation timestamp.

Log in and visit account settings to download your data snapshot, or contact support via live chat or email with your account mobile number. Data requests are processed within fourteen days, subject to legal retention requirements for financial records.

We share transaction references with bKash, Nagad and Rocket to confirm deposits and with game providers to log bets and payouts. We do not sell your data to advertisers or marketing platforms. Your wallet PIN stays with the payment provider; we never see it.

Closed accounts are archived after ninety days unless a dispute or legal hold requires longer retention. Transaction logs are kept for the period required by financial record-keeping obligations, typically up to five years depending on jurisdiction. You can request deletion through support.

We use session cookies to keep you logged in, device fingerprints to flag unusual access, and analytics to track lobby performance. You can disable non-essential cookies in account settings, though login and wallet verification require session cookies to function.

Yes. Log in to account settings and update your mobile number; we send an OTP to the new number to confirm. Wallet references are tied to each deposit, so switching from bKash to Nagad just means selecting the new wallet on your next deposit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.