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Legal Terms and Jurisdiction Notice

We built tk99 radio for Bangladesh players with clear legal terms that cover how your account, wallet and deposits work. Access and eligibility depend on your local law and the regions we can serve.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount and withdrawal policiesLive casino and slots
tk99 radio Legal Terms and Jurisdiction Notice
LEGAL CONTACT

How to Reach Our Legal Team

If you have questions about jurisdiction, account eligibility, withdrawal policy or how we handle your wallet transactions, our legal and compliance team can help. Reach us through the channels below, and we'll respond with the information you need.

Live Chat Open the chat tab in your account dashboard and select the legal or compliance topic. Our team reviews jurisdiction and policy questions during business hours and routes complex inquiries to the legal desk.
Email Support Send your legal or compliance question to the support email shown in your account settings. Include your account ID and the specific policy or jurisdiction question, and expect a response within two business days.
Help Centre Browse the legal and terms section of our help centre for answers about jurisdiction, withdrawal policies, wallet verification steps, and how we handle disputes. Search by topic or browse the legal FAQ list.
POLICY SAFEGUARDS

How We Handle Legal and Account Security

We maintain clear policies around account access, wallet security, data handling and dispute resolution so you know what to expect when you register, deposit via bKash or Nagad, and request a withdrawal. Below are the safeguards we apply to keep your account and transactions secure.

Account Security

Your account is protected by PIN or OTP login, and we log every session, deposit and withdrawal. If we detect unusual activity or multiple failed login attempts, we may lock your account temporarily and ask you to verify your identity…

Wallet Verification

When you request a withdrawal, we verify that the bKash, Nagad or Rocket number you registered matches the one you used for deposits.

Data Retention

We keep your account data, transaction logs and support records for the period required by our legal and regulatory obligations.

Dispute Resolution

If you disagree with a withdrawal decision, wallet verification request or account restriction, open a support ticket and explain the issue.

Common Legal and Policy Questions

Access depends on local law and eligible regions. If online gaming is permitted or not prohibited in your area, you may register. If local law restricts it, you must not use our services. Confirming legality is your responsibility.

We reserve the right to restrict or close accounts from regions where we cannot legally offer services. If we identify your location as restricted, we may suspend your account, return deposited funds minus fees, and void any open bets or balances.

When you request a withdrawal, we check that your bKash, Nagad or Rocket number matches your deposit records. If details differ or we need extra proof, we may ask for a wallet screenshot, ID card or proof of address before releasing funds.

You can request a copy of your transaction logs, account details and support history by contacting legal support. We provide the data in a readable format within a few business days, subject to verification.

Disputes are governed by the laws of the jurisdiction where we are registered. You agree to resolve claims through our internal dispute process first; if unresolved, the matter follows the arbitration or legal framework in our full terms.

We update our legal terms periodically to reflect regulatory changes, new payment methods or platform updates. Continued use of your account after we post revised terms means you accept the changes. Check this page regularly for updates.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.